State Bank of India (SBI), the country’s leading public sector bank, invites applications for the role of Assistant Relationship Manager – Retail Banking at our Mumbai branch. This is a dynamic, client-facing opportunity that blends sales, advisory service, and strategic relationship-building to help individuals and families meet their financial goals. As part of SBI’s retail banking team, you will play a pivotal role in delivering a broad spectrum of banking solutions while upholding the bank’s values of integrity and inclusion.
Role overview
The Assistant Relationship Manager will be responsible for acquiring new customers, onboarding them to SBI’s retail banking products, and sustaining long-term relationships. You will work closely with branch teams to achieve sales targets, ensure timely processing of applications, and provide a high-quality customer experience. You will also engage in needs-based discussions, identify cross-sell opportunities (savings, deposits, loans, cards, investments), and collaborate with product and operations teams to resolve customer queries efficiently.
Key responsibilities
- Develop and manage a portfolio of retail clients within the assigned territory; conduct regular reviews to understand evolving financial needs.
- Prospect through branch networks, referrals, and digital channels; conduct client meetings, needs assessment, and product demonstrations.
- Onboard customers while ensuring compliance with KYC/AML norms and SBI policies; collect and verify necessary documentation.
- Process loan applications and other product requests with accuracy and speed; coordinate with operations to ensure smooth disbursal and issuance.
- Maintain accurate customer records in SBI’s CRM system; monitor sales activities, track key metrics, and provide weekly updates to management.
- Adhere to regulatory requirements, risk management guidelines, and ethical selling practices; protect customer data and ensure privacy.
Qualifications and experience
Education: Bachelor’s degree in Finance, Economics, Commerce, or a related field. An MBA or equivalent postgraduate qualification is preferred. MBA candidates are encouraged to apply.
Experience: 3–5 years of hands-on experience in retail banking, relationship management, or sales within a financial services environment. Prior exposure to branch operations and customer lifecycle management is advantageous.
Skills: Excellent communication in Marathi, Hindi, and English; strong interpersonal skills; ability to build trust with diverse clients; proficiency with CRM tools and MS Office; data-driven decision making; and a target-oriented mindset.
Benefits and location
This position is based in Mumbai, Maharashtra, with opportunities for professional growth within SBI’s expanding retail banking footprint. The compensation package includes a competitive CTC, performance-based incentives, provident fund, medical insurance, paid time off, and access to SBI’s ongoing training programs. SBI is committed to diversity and inclusion and encourages applicants from all backgrounds to apply.
How to apply
Interested candidates should apply via the official SBI Careers portal. Please submit a current résumé, a brief cover letter explaining your fit for the role, and any supporting documents (educational certificates, identity proof). Ensure your contact details are up to date and mention your preferred work location. The application deadline is ten days from the posting date. Shortlisted candidates will be invited for online assessments and subsequent interviews at the Mumbai branch or through video conferencing.